In the US at least, the most devastating aspects of Covid are behind us, and leaders are looking forward with strategy and tactics
in place to deliver remarkable experiences to their customers and internal teams. Not so much at Hertz.

#1 Two weeks ago, we flew to Liberia, with a reservation place on Hertz.com, for a car through the Hertz licensee (the reservation had been in system for months) upon connecting with the Hertz licensee rep meeting all incoming pax, we were advised there were no cars for what appeared to be nearly half of the day's reservations. Presidents Circle status meant zip. No reply as of yet from automatically acknowledged "contact us" submission through Hertz corporate customer relations, for over a week.

#2 Yesterday (6/12) we presented for our pre-paid rental at a NYC corporate location, to find a line of 40+ renters, only one rep in the office, and one employee running cars. Two Hertz people total. People were waiting hours for a car, and some likely after the wait were to be told "we have no cars for you." The agent appeared to be brand new, or did not care about PC status. So of course we walked, and called in to have the pre-pay refunded. We also called the hotel in another state to cancel the reservation with them.

The car rental APOCALYPSE is here and now.



Part of a renter line at a NYC Hertz location on 6/12/21. One rental rep was providing a car every 15 minutes or so with the assistance of only one other team member running cars from the basement levels. I counted perhaps 20 cars in inventory, for dozens of renters.