FlyerTalk Forums - View Single Post - Damaged bag - replacement reimbursement?
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Old Jun 13, 2021 | 1:05 am
  #5  
Mountain Explorer
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Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 4,273
My only experience was travelling with my GF, her bag was damaged, the baggage office offered her a few choices, she picked one that she liked, they helped her move her stuff to the new bag and they threw away the old bag.

I'm fairly certain that the rules state that DL has the option to replace with a similar bag if they chose. I doubt you'll win this one. Your credit card might cover you, especially since it's a new bag.
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