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Thread: Amex Platinum- booked ticket yesterdaY and today it’s cancelled after all upgrades …
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Old Jun 12, 2021 | 7:24 pm
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Join Date: Nov 2004
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Originally Posted by Kacee
So you're not really dealing with AMEX, you're dealing with Expedia. They make lots of mistakes and it's very difficult to get them fixed. To get any compensation, you'll probably have to contact AMEX Executive Customer Relations.
I don't understand this partnership (from a CS perspective) if Amex cares about the customer service that its Plat cardholders would be receiving from Expedia.

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