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Thread: Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
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Old Jun 11, 2021 | 8:01 pm
  #1605  
DBCme
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Join Date: May 2003
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Thumbs down Sheraton Sonoma County Petaluma
Check in: 6/9
Check out: 6/10 (checked out 1 week early than anticipated due to service)
  • No acknowledgment of elite (Titanium) status at check in; i'm not even sure if I was given an upgraded (err, enhanced) room - don't they usually mention something?
  • No mention of welcome gift; when asked, she said "everyone just gets 1,000 point per stay"
  • Property-specific COVID-updated amenities "what to expect" page: Breakfast: Closed due to COVID-19 and limited staffing, complimentary to-go continental breakfast for Platinum and above elite guests available at the front desk". Reception says NO to-go breakfast available, says the website is wrong.
  • Adds breakfast is served on weekends (horray!) but is chargeable, and not free to Titanium (what!?).
  • Ask to speak with GM; not available, going through a shift in managers, new one in next week...
  • Provided business card to front desk manager, no response, though only 36 hours has passed.
A real shame to see the service level of a Sheraton brand deteriorate, while others have figured out how to survive or even thrive during COVID.
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