Originally Posted by
bocastephen
Generally speaking Marriott in the USA is just a cesspool of incompetence and disinterest. No one cares. Customer service and initiatives are mostly non-existent. I had a great stay at the Sheraton Waikiki recently, but it could have gone either way without some proactive jockeying before arrival and staying on top of every detail, which as the guest, really shouldn't be my job. As the poster noted above, I will stick with stays in Asia, should that option ever re-appear, and burn down points.
Every new post in this thread seems more depressing than the previous one.
I had called out Marriott in a reply to Jamie Larounis's (Forward Cabin) tweet on the same issue. W SF gave me 10000 points in response. I think it's kinda ridiculous that they don't even offer to grab and go or a $10-$20 Starbucks card since that's a block over. In contrast, the Sheraton Grand LA had its restaurant open throughout much of the pandemic, but limited it to dinner hours and served people from the third floor deck. W SF could offer limited dining again if they really wanted to, but the restaurant worker shorter now looms.