In a positive surprise, the inability to set a pin actually saved me $200. I called LifeMIles and selected the option for website support and explained to them that the website wasn't allowing me to set a pin so I couldn't cancel my ticket. They said they are "updating the site" (even though this has been happening for the last week). I gave the agent the record locator, and she said she could cancel it without my pin, she just had to check with the supervisor. I didn't have to pay any extra fees. Didn't even provide my credit card. I suggest anyone trying to cancel, first try their web support and explain the above situation. It might save you $200.