Yeah, I started a trouble ticket via their website -- looks like there might not be anyone staffing the desk over the weekend.

I'm wondering whether there's something like a Preferred Roaming List that's supposed to be kept up-to-date on the phone. I know that you have to periodically enter some code into Verizon cellphones to keep the PRL up to date and as I said it's my understanding that TracFone uses Verizon, at least in my home region. There isn't any indication on TracFone's website that you have to do anything similar to that, though.