Originally Posted by
mikalee
The simple solution for all this with Qantas is for them to have a call back system where as I leave my number and they call me when I get to the front of the queue. It really wouldnt cost much to impliment, I could be given a window of when I am likely to receive a call back. I imagine 95% of the complaints about long waits would disappear if this was implimented.
YES! I remember when this used to happen. Such a better system. This is a much better idea than the secondary phone number that I suggested. And as you said, it shouldn't cost much to implement.