I had three recent Bonvoy stays.
The first at the Element Redmond. There’s no lounge, but full breakfast service returned.
The next at the Sheraton Grand Los Angeles, their lounge is still closed, but they give you these worthless chits for their continental breakfast, which doesn’t even include a bowl of cereal or yoghurt. They give you a muffin, croissant and danish along with a bowl of fruit. Too many carbs, so I’m forced to get a hot meal for $29 incl tax and gratuity.
The last at the W San Francisco. They didn’t have a lounge, but their restaurant remains closed despite the lifting of COVID restrictions. No points or grab and go to speak of. They did recognise me as a Titanium member by offering Voss water, but then had none. I asked for more bottles of Aquafina, but none ever arrived.
Generally speaking Marriott in the USA is just a cesspool of incompetence and disinterest. No one cares. Customer service and initiatives are mostly non-existent. I had a great stay at the Sheraton Waikiki recently, but it could have gone either way without some proactive jockeying before arrival and staying on top of every detail, which as the guest, really shouldn't be my job. As the poster noted above, I will stick with stays in Asia, should that option ever re-appear, and burn down points.
Every new post in this thread seems more depressing than the previous one.