Originally Posted by
cbn42
I don't think the Globalist number can do much in these cases. They usually tend to act sympathetic and understanding, but if the property won't accommodate you, there's not much they can do.
It seems like the property handled the situation well. As for not seeing high prices, perhaps that is due to COVID-related price-gouging regulations? Or maybe it's just bad programming.
To me, it seems like the property may have tried to handle the situation poorly/cheaply/greedily.
Did the owner/management of the nearby HP and Hilton hotels find out that their HP hotel rooms were booking up more than their Hilton property rooms but that was fine with them because they can keep the money “all in the family” by taking as much Hyatt business as possible but at check-in shifting spillover demand to their other property with maybe different costs or a different business profile in terms of post-tax-adjusted outcome?