Originally Posted by
physioprof
My experience has been that there are customer service reps who can help with this kind of stuff, but cannot be reached by the usual AGR or Amtrak phone numbers, and can only be communicated with via email. If I remember correctly, the AGR phone rep did give me the email address to write to, and I received a pretty quick and on-point reply. Maybe call and ask for the email address to contact "customer support"? OK, I just checked my emails, and I emailed to
[email protected], which is the Office of Customer Relations.
Thanks! Just to follow-up on this. I called, and wrote to Amtrak based on the above email as provided - apparently per CS, Amtrak is going through some kind of system migration of its Guest Rewards program. My mid-April trip finally posted 1.5 months later (in early June); although the actual travel date was incorrect.
I sincerely hope Amtrak is not posting these one at a time manually. At this glacial pace, my May trips will probably show up next month...