Originally Posted by
brokenwindow
Hi,
I booked an award trip on TK and trying to manage my booking on their website (which is pretty garbage..) to choose seats and just get the error message:
"This reservation cannot be viewed due to the sales channel where it was modified. You can apply to the channel on which you have arranged your reservation to make a transaction."
Is my only choice to call to make seat selections?
Try the App.. I do not recall any previous discussions on this forum, that award reservations created by partner airlines cannot be viewed on TK web site. Looking at the error response, it says something about PNR modification. It could be that there was a small schedule change and reservation segments now need to be synchronized with the electronic ticket - this can only be done by the airline that created the reservation.