Originally Posted by
edelweiss
The response from UA is appalling... A few months ago, the company where I work made a mistake in its implementation of Apple Pay and we were double charging customers. When they complained, it was a high priority hotfix for us, and we're tiny compared to UA. And no, it's almost never the bank or card issuer's fault; almost always the ecommerce platform miscalculating the amount to be charged on the card.
100%. The transactions are processed as given. If it was a downstream issue, then there would be issues all over the place. Zero doubt here that UA's system is at fault. There's an SWE somewhere who screwed up, and a QA and Product team that did a shoddy job of acceptance testing. Someone in accounting is eventually going to notice when cash is slightly higher than the books say it should be.
Originally Posted by
Xyzzy
It's quite outrageous. I begged the UA agent I spoke with to let someone know about this. But the agents see nothing wrong so they can only tell me it's not a UA problem. A bunch of people here have clearly noticed the problem. Think of the many, many others who have n
t.
I would have been one of them. I came into this thread today to post that I didn't get my Amex credit, which I only bothered to try for because others had recently posted success. If others here hadn't posted, I'd never have thought of checking the dollar amount that carefully. I booked a few flights on the same day, for multiple people, and my quick scan showed me the correct number of charges and everything seemed about right. So thank you to all the others who took the trouble to highlight the issue.
Can't blame the agents - they see presumably what we see on the receipt - the correct split. What a mess.