FlyerTalk Forums - View Single Post - Used TravelBank credit but United charged full ticket amount on CC
Thread: Used TravelBank credit but United charged full ticket amount on CC
View Single Post
Old Jun 4, 2021 | 9:54 pm
  #24  
Xyzzy
FlyerTalk Evangelist
5M
100 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,641
Originally Posted by edelweiss
The response from UA is appalling... A few months ago, the company where I work made a mistake in its implementation of Apple Pay and we were double charging customers. When they complained, it was a high priority hotfix for us, and we're tiny compared to UA. And no, it's almost never the bank or card issuer's fault; almost always the ecommerce platform miscalculating the amount to be charged on the card.
It's quite outrageous. I begged the UA agent I spoke with to let someone know about this. But the agents see nothing wrong so they can only tell me it's not a UA problem. A bunch of people here have clearly noticed the problem. Think of the many, many others who have nt.
Xyzzy is offline  
Reply