Originally Posted by
WineCountryUA
To receive a refund, the traveller will need to cancel / change the flight. If they stay on the same flight (just changed their mind) there is no refund. This is the same for E+ access fees and upgrades to a premium cabin. Refunded only if the particular flight is cancelled (or you change to a different flight).
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So the work around, assuming that the flight is not sold out in your class of service - make a free change to another flight (assuming not on a BE fare), then make another free change back to the original flight.