Originally Posted by
Jeffinslaw
Hey there, I did some searching and couldn't really find anything on this. Posting in the United section because there isn't a Hertz section as far as I can tell.
Basically, I am having issues with Hertz not honoring the complimentary President's Circle status after achieving United Premier Platinum/1K. I earned 1K status with United last year (2020) and I am enjoying it this year. Back in January, I signed up here: hertzstatus.mileageplus (can't post links) and was given President's Circle status... all for about 3 months. I checked in the Hertz app and I had been downgraded to 5 Star. I've called Hertz multiple times and keep being told that it was a status match challenge and that I didn't meet the requirements. Nowhere in the FAQ does it state that this is a status match challenge. It clearly spells out that this is a complimentary given status. I've been given the runaround and basically told to pound sand.
This makes no sense why this happened. I have a fellow work colleague who is also 1K with United and did the complimentary President's Circle with Hertz. He has had maybe three rentals this year and about as many last year. No downgrade for him. Meanwhile, I had eight last year and currently have eight this year, not that that matters because it isn't a status match challenge. Painfully obvious why these guys are fighting through bankruptcy.
Thanks
Hertz is a complete mess with the Chapter 11 restructuring and the business being completely ill-equiped to meet current demand having sold off so much of the fleet during the pandemic without a viable option to restock given the current supply constraints for autos. I showed up at a location last month at midnight, no name on the board, 30-plus deep line, and a 1-hour wait for anything once you got to the front of the line. Zero response from President's Circle when I complained (literally no response all).
The website is also completely broken for using points for reservations. I would not be optimistic that they are going to get this kind of thing fixed any time soon, nor is there much benefit to president's circle when reservations aren't reliably honored / pre-assigned.