(Sorry for the rant, entertaining myself while on almost-terminal hold. Unrelated to OP, not worth a new thread.)

Abominable customer service from IHG rewards Club today. I’ll spare us all more wasted time with all the gory details. Called regarding first Chase CC statement which clearly states “Points earned on all other purchases 3,003, New Cardmember bonus 160,000 (targeted email offer), Total points transferred to IHG Rewards Club 163,003” and the fact that only the 3,003 have posted to IHG.

5-6 calls over an hour or so, long 20-25 minute holds, one endless loop of “enter account number, press 2 for IHG Rewards Club, enter account number, press 2 for …”, disconnected twice, couldn’t hear rep after hearing elevator music just fine so hung up, transferred to Chase, called again, after stating information on the first Chase statement asked if I’ve already met the $3000 spend and if I’ve received the physical card, told that Chase has not transferred the points, asked for supervisor, hold again (currently) for going on 15 minutes (thank goodness for speaker phones). Supervisor picked up at 20 minutes, told me (ridiculous) 6-8 weeks for bonus points to post. Clearly a losing battle, I asked what they were going to do for my inconvenience today, 5,000 points. (Didn’t ask WHY bonus points post long after non-bonus points, undoubtedly the same as the answer to all questions that start with “why”, same reason a dog licks his balls … because he can! )

In my book, IHG wins the race to the bottom, Gold Medal worthy, worse even than dealing with Social Security Administration during the COVID pandemic. Customer Service, now the textbook definition of an oxymoron .

So, 5,000 points at $0.005 each = $25, for an hour of my time (hitting my head against the wall), that’s actually better than minimum wage, guess I should be happy. And the bump on my forehead should heal in a day or 2 .

Phone call finished, rant off, my apologies again, sorry for the vulgar joke, it does feel good when you stop, have a nice day .