Originally Posted by VT_hawkeye
Demand #1 is a major overreaction, and there's no way you'd ever get it even for something significantly larger than this. Sending you documentation of something like that could get them sued by the agent.
#2 and #3 are both pretty reasonable. I'd say ask for both of them, and don't be surprised if you only get one.
Why would Avis be sued? The tape will clearly indicate the agent is incapable of working at a job that involves answering the phone.