Originally Posted by JS
When I complain to Avis, I am planning to demand three things from them, and I would like FlyerTalker's opinions (too much, too little?)
1) Documentation showing that the agent who took my reservation has been fired
2) A free one-day car rental
3) Reimbursement of the $30 taxi fare
Demand #1 is a major overreaction, and there's no way you'd ever get it even for something significantly larger than this. Sending you documentation of something like that could get them sued by the agent.
#2 and #3 are both pretty reasonable. I'd say ask for both of them, and don't be surprised if you only get one.