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Thread: Used TravelBank credit but United charged full ticket amount on CC
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Old Jun 2, 2021 | 7:16 pm
  #6  
paranoiatx
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Originally Posted by Xyzzy
I had the same thing happen to me a few days ag. I guess I need to call in. <sigh> My receipt looks like this:

Same problem here. Receipt shows all the correct amounts, but full charge posted on CC. Had a UA supervisor on the line who contacted ticketing. They insist only the lower amount (after deducting TravelBank finds) was ever authorized so there is no way they could have billed more.

Chase says they only see the full amount. I even have a screen cap of the (correct) pre-auth popping up on my phone.

Online dispute function errors out and dept is closed at Chase. Any thoughts on who else at to UA to try to contact before filing the dispute tomorrow?
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