I was booked C-class ATH-AMS-MAN with KL early this year. Upon check-in I was strangely informed to go to KL ticket desk, whereby due to the late arrival of in-bound a/c I would miss my connection in AMS. As a result I had been rebooked on BA via LHR to MAN.
Superb J class service in a big leather seat on 767 instead of the 737 sardine tin ! & when home posted off tickets & boarding passes to FD explaining miles I had missed due to the rebooking & was credited within 7 days !!!!
By the way only SE at the time..