Originally Posted by
J2daP
Just another data point on this, I called today to cancel an ANA first class reservation for October for 2 pax. Agent picked up immediately after the phone menu tree, five minutes on hold with her and no fees charged. Miles back within 5 days, taxes "a little bit longer" (LOL) and she gave me a case number. Seemed pretty painless, as long as the miles come back into my account. Hope to see the taxes refunded some day, but they were a lot less than the normal cancellation fee so I'm not going to sweat it.
Yes. But if you go back through the posts, the pain point is not cancelling tickets and getting miles refunded.
It's operational changes that require LM to reissue tickets which they cannot do properly.
Only once out of 7 times this happened to me were they able to do something basic... reissue a ticket :-)
And as you said... the taxes refunded... well, that's the other pain point. Unfortunately here they are not acting in good faith and the best suggestion I might have is to proactively open a dispute with your bank.