Originally Posted by
susiesan
Since ET made. the schedule change, do they have a responsibility to get me to Windhoek on time?
No. Your entitlement is a full refund. It is the airline's discretion whether it wants to fix the problem.
Originally Posted by
susiesan
How do I fix this?
Contact UA, not ET, and see if award inventory is still available based on your proposed change.
Originally Posted by
susiesan
Why would ET sell flights that violate their own minimum connection times?
Just because it is available on the website, it does not mean it is bookable. Even so, poor IT can be a reason why it can't catch it.