I have stayed at Marriott Hua Hin Resort and Spa last month but did not have good experience

. Because I had very good experience at Marriott Phuket Resort and Spa earlier this year so I had high expectation with this hotel (from the hotel's website photos, room looked similar to Phuket's). I booked 2 nights using Marriott's website with Visa promotion (free breakfast). Upon arrival, I received welcome drink. I showed my Marriott Silver card and was escorted to a room at 3rd floor end at the main building. The room has no view whatsoever (not even the pool). I think you will need to be on 5th floor or higher to get some ocean view. When I was escorted by the hostess to my room, the bathroom was still being repaired by 2 workers. It took another 15 minutes or so for them to finish. The guest room size is decent but has little furniture so it looked empty. The bathroom is very very small. TV is also small and with very limited channels. Internet access cost 100 Baht for 33 minutes at the bar and is not available in guest rooms.
The buffet breakfast was decent with good selection of Western and Asian food. The service was not great as I had to wait a while for someone to notice my request for coffee.
Since I had just stayed at Hyatt Hua Hin for 2 nights before coming to this hotel so I found comparatively that this hotel has much less to offer. The rooms are older and the swimming pool is smaller and not exotic like Hyatt's. The whole hotel compound feels cramped. I was very disappointed with the facility and quality of this hotel so within one hour of arrival I went to the front desk and asked to cancel my 2nd night there. The desk personnel were hesitant but after asked her manager, she told me that it will be Ok. So I told her to cancel it and used the Internet PC at the bar to book another night at the Hyatt for about US$10 more a night.
For going to downtown, I think on the hotel's website it advertised a free shuttle bus to downtown but when asked about this, I was told they don't have it. I had to take Tuktuk to downtown (about 40 baht). I have not seen any "regular" taxi while in Hua Hin so you will need to get a TukTuk to go to downtown and back (make sure you negotiate price before you hop on).
The beach area of this hotel is also small in comparison. Most guests stay in the swimming pool rather than the ocean. The beach is clean, sandy and not grassy.
Overall, this Marriott property is far below the facility, quality and service of the Marriott Phuket and Hyatt Hua Hin. Not recommended since there are better options.