I contacted the IHG Rewards Club Spire Elite Member Services (844-774-7300) today regarding an expiring promotion for one night's free stay that I had not been able to utilize due to COVID restrictions. I requested an extension of either 30 or 60 days in order to allow the award I had earned to be utilized. I was told there was nothing they could do to assist me with the extension. I asked to speak with a supervisor as I have previously had points credited to my account when issues had arisen and IHG, to this point, had been excellent in resolving customer service issues. I re-told my story to the supervisor and she repeated they could not extend the program's maturity date. I asked if they could compensation me with points and she replied she could not. I explained when prior issues had arisen they had been excellent in working with me and had always been able to offer some level of points for the issue encountered. She again reiterated there was nothing she could do and specifically stated she could offer me no points as compensation. After my persisting for a period of time, she then stated she could offer me 5,000 points for my trouble. I explained that if she was able to offer me points now then she had lied to me when she told me earlier she could not. She then admitted that she had lied to me. I explained the conversation was no longer about the night I had earned but about her integrity and my loss of trust in her. When I asked to speak with her supervisor, she stated if she transferred me to her supervisor, she would not provide the points she had previously offered. I then advised her to deposit the 5,000 points but expect that I would call back to address her character issue with a supervisor. When I communicated this, she added the points and then transferred me to her supervisor. I explained to her supervisor what had happened relative to the earned promotion but conveyed my conversation with him was now about his employee's lie versus the night. During my conversation with him, he never apologized for the employee's action but wanted to focus on why nothing could be done about the earned reward. I again stated my conversation with him was not about the earned night but was now an issue regarding how customers were treated. He continued to repeat this stance and ultimately stood behind the employee who had lied. I explained I felt 50,000 points would be fair compensation for the issues that had arisen and, if that were provided, I would accept same as a final resolution to the matter and would take no further action. He stated he could not provide that and said he would deposit 5,000 points. I made one last attempt to address this directly with IHG customer service before posting this thread. I spoke with the highest level of supervisor available at that division. She listened and told me she was sorry for how I felt, not that I had been lied to by one of their employees. She stated she would give me 10,000 points for my trouble. I explained that if her sorrow was for how I felt and the company was not willing to apologize to a customer for one of their representatives lying to them, I did not want the points being offered and they were more than welcome to keep them. Given the foregoing, I would strongly urge any IHG Rewards Club members to be persistent and watchful in their dealings with the organization. I am truly disappointed in this lack of respect and honor within the company as I have been a very loyal member of the IHG Rewards Club since 2003 and have been a Spire Elite member for many years. The positive side is it is much better to know the poor character of a company, and be watchful as I have over a million points yet to use, than to believe integrity exists where it is not present.