Originally Posted by
TerryK
.
Let me try yet again in verbose form.
1) I booked myself on PNR AAA111 for $200;
2) My companion booked later PNR BBB222 for $200;
3) We canceled AAA111 and BBB222 and received two FFCs;
4) We booked PNR CCC333 for $200 each passenger paid with FFC AAA111 and BBB222.
5)
Same fare and fare class must be available for both passengers.
What you described is not within the rules. I suspect that both tickets were converted to ETCs in order to make this work. There are two types of FFC -- the type that you get for canceling a reservation cannot be applied to a new PNR. When creating a new PNR, you can only use the type that you get as the residual value
after rebooking. It's very frustrating that UA uses the same name for both of these products.
Originally Posted by
TerryK
jsloan listed a manual process as well. It is better but you need to convince someone to process it manually.
It is complicated and many newer agents probably don't even know what you are talking about.
I suspect the chances of getting an agent to do what I described are approximately zero.