Originally Posted by Loren Pechtel

More poking around and I've learned a bit:

I can't find emergency contacts on the PC, but I did find them on her iPad and it let me set them. I can't set anything else in there from the iPad, though--everything else says to do it from the phone. And I still haven't gotten into the phone. There's also a link with Facebook option, likewise only settable on the phone.

We are US-based, we don't have Chinese phone numbers at all and there's no way we are going to be going over there until the quarantine requirement is dropped--that's probably going to be a while. For her WeChat is about talking with people in China, mostly her sisters.

My one prior attempt with the WeChat team produced no response at all. Do they not speak English? (She's not at all technical, this sort of thing is always my job.)