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Thread: Random seat changes to UA itineraries after having an assigned seat [Consolidated]
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Old May 27, 2021 | 7:36 pm
  #136  
Guate87
40 Nights
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Join Date: Jun 2019
Location: IAH
Programs: AS Titanium, UA Million Miler, AF Gold, HH Diamond, MR LT Platinum, IHG Platinum
Posts: 347
Originally Posted by alim123
Folks, first world problem, but I am irked.

Booked on a B757 departing tomorrow and I secured 21C (second row exit) at booking. When I checked my reservation last night I still had 21C with 21B vacant. Then as I was ready to checked in this morning. I noticed my seat had been changed to 20C. There was no aircraft change. It was obvious that someone with a higher status than me who is traveling in two called up United and persuaded them to move me because they wanted to sit together in an exit row. I am fine if United had moved me to 21D which is still exit row aisle that can recline. While row 20 is exit row on this plane, it is NOT reclineable. Is there somewhere in the T&C that says they reserve the right to do this? I guess my 1K 2 Million Miler status means jack to them!

Sorry, venting here
.
Please call the 1K Reservations desk and tell us what they tell you.

If a UA employee did they, they owe you an explanation and, I believe, should fix this in your favor.
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