Originally Posted by
emcampbe
there is a free-form field that notes can be added, and it can and is utilized. The issue is because it is free-form, it’s more of a ‘if an agent looks there’ kind of thing more than a ‘computer can read/understand it’ kind of thing.
Yes I know this. Based on my understanding of programming and my limited understanding of airline reservation systems I don't see why a carrier couldn't put some free form text in there that its own systems parse correctly.
Being able to add an additional pax onto an existing PNR is just not going to happen - on UA or any other carrier - likely in the foreseeable future.
Agreed.