Thank you azepine00 for your thoughts.
I just checked tripadvisor - the most recent views look bad. Like INCREDIBLY BAD. Almost all 1 or 2 stars out of 5. All around the same theme of basic service failures. If I had to guess they are incredibly short staffed with no end in sight.
Some TripAdvisor headline excerpts of the last 10 days:
Any other recent Flyertalker experiences?