Originally Posted by blackball

I did the same yesterday, as soon as I got my new coupons (May 24th was the 1st day of the new qualifying year for me). The customer rep told me initially that she could not see the new coupons in my account! I told her maybe it was due to the new qualifying year just starting, and that I could see them online in my account. She then asked me for the coupon number- After I gave it to her, the upgrade was applied, and I received the usual email from "RES OFFICE" with the info and I class assignment.

Like you, my coupons are still appearing on my account online - I guess this is just an IT glitch. Looking at checkmytrip, it shows business class, so I am pretty sure the flight has been upgraded.