Maybe it's just me, but I found the service here to be very hit and miss, there didn't seem to be a set standard!

This was my first visit to this hotel (and first visit to any Hilton since attaining Diamond last December).

I stayed for 5 nights last week and got a 1 category upgrade to deluxe (which I have basically received at all Hiltons when I was gold), all categories were wide open when I looked 2 minutes before checking in, but when I enquired I was simply told "we're busy" in a rather brash tone.
Check in wasn't great, the person who checked me in couldn't have been more disinterested if they had tried, gave me very little info about what was what these days, but did send me on my way with drinks vouchers.
A supervisor was on the front desk the next morning who very kindly gave me a welcome letter and explained how everything was working right now, though she did ask me to sign the check in form (seems the person the previous night didn't even bother to mark down that I'd done that!). She arranged for housekeeping on the days that I wanted it, and said she had arranged for the mini bar to be restocked too.

All going ok until my minibar wasn't stocked up on the last day, but when I enquired at the front desk it was quickly arranged, and she came to find me in the bar to say it had been done, but said it had to be requested everyday (contrary to what I was told earlier in the week).

The weekends are where it would be good to see the lounge re-opened (flexible furlough should allow this!), as the bar on Friday night was exceptionally busy and restricted to residents only. Breakfast on Saturday morning felt uncomfortably busy, it would have been nice to have the haven of calm of the lounge in those instances.

A final inconsistency was come Friday people were being given a glass of Prosecco when checking in, there was no effort to match this earlier in the week (given the mini bars a Piccolo of Prosecco could have been provided).

I should stress the bar and restaurant staff provided excellent service throughout, I can't fault them and said as much on my survey.

A late checkout of 14:00 was given without hesitation when requested the previous day. I was checked out by a manager and they provided me with their card and insisted I email before going back and they will ensure I'm looked after, likewise I got similar after completing the survey.

I'm hoping this was a one off, and I will try to return in the future when there is some more normality.