Originally Posted by
BD1959
The advice used to be to Hang Up and Call Again (HUACA) if the CSR you encountered was not up-to-scratch but I don't think I'd provide that advice to anyone these days with the protracted wait-times.
Being a NB, call wait times have been horrendous. The only viable way to do a HUCA recently is to make two calls using two phones ~30 mins apart - so if the first agent is a dud, you hang up and wait for the other call to be picked up. You'll otherwise be on the phone all day...
This method has the added advantage of increasing the call count + potentially the call abandonment stats, which they surely can't ignore forever...