Originally Posted by
jamesteroh
Aren't complaining hotel franchise owners the reason Hilton eliminated the diamond guarantee for standard reward redemptions and eliminated the cap of points they can charge for rewards?
Doubtfully that the hotel owners care about the latter (and probably the former as well considering the compensation structure). Hilton headquarter will care much more about those as a cost-cutting measure - those cost hard dollars to Hilton to pay back to the hotels.