Hi all.
I have been trying to get in touch with Qantas customer service as I needed to cancel my RTW tickets booked with FF points.
I have been asking for a refund and points reinstatement as most of my flights are cancelled. I have been writing to [email protected] but there have been a lot of issues communicating with them (questions not answered wrong answers etc). Very frustrating. Are they located in a foreign country?? It is 2021, and I understand that outsourcing is unavoidable for corporates but I hope they train their staff better.

p.s. Am I the only one experiencing the lengthy wait time on the phone??