Originally Posted by
strbrynkrm
I'm in touch with their Director of Rooms and sent the GM an email. Across the board, the team is very green, but lying is universally wrong and inexcusable. If you're going to tell a lie, at least say something that can't be independently verified online.
Anyone ever experience this type of downgrade as a Globalist? A downgrade that was even worst than the room you booked? It certainly made me question why they would choose me to downgrade.
what exactly are you looking for?
an apology? You already said it’s not sincere.
compensation? If so, how much? (Considering they offered you $175 and 15k). You want a full refund of your stay?
get the GM to call out the “green” team?
a promise this won’t happen in the future?
Seems like they tried to rectify this on-site but apparently not to your “liking”
If they offer me $175 and 15k credit on my upcoming Viewyard view award reservation to move to the farmhouse, i would take that in a heart beat and do it all day long. Net would be 15k pts out of pocket plus globalist breakfast and $175 resort credit. Insane. Can’t imagine farmhouse to be significantly, and I mean significantly worse than the other buildings. Please prove me wrong by posting a picture of your farmhouse room so we can compare and I’ll be sure to give you a sincere apology for calling this out
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