Originally Posted by
linsj
Why don't housekeepers report maintenance issues when they are cleaning a room? I've found problems in my room in 4-5 star hotels in different chains. I can understand housekeepers not knowing about burned-out light bulbs if they hadn't turned on those lamps, but they would have to know about a sink draining so slowly the water backs up while washing hands. The latter problem happened this week. As a guest, I expect this kind of problem to be taken care of before I check in. (Rant over.)
What’s even worse, is when you mention a problem a month before, and then come back, and have the same problem. One of our favorite hotels puts us in the same couple of suites 90% of the time. I always try to mention problems during the stay, or at checkout, so they’ll get repaired.