Originally Posted by dberry
Acela used to be fully refundable, and that made things so flexible. And if you had to reschedule, and got a cheaper Acela fare, you used to get the FULL amount of the difference refunded.
How irritating that they implement this "improvement"...
What's worse is that you can book and not ticket and Acela reservation if you call a travel agent or Amtrak direct, and then there is no penalty. But if you want to book online - you must ticket immediately and will be hit with the penalty.