Originally Posted by
Zwiebelbauer
Yeah I was trying to get the fare rules, as the agency originally told me it was fully refundable (which it says no fewer than 3 times on the email confirmation) but is now claiming it is nonrefundable. Weird that it's also gone from EF as well..
Well, if it was the Z fare above, it was almost certainly non-refundable. Did you buy it through AMEX travel?