Originally Posted by
hermitw
I am not sure if the reps are just incompetent, or there are problems with their system. I found award availability from LAX to HNL on UA, ANA, aeroplan, Expertflyer, made more than 10 calls but none of the reps can see that. End up booking with aeroplan as don't have time to wait.
Why did you not book the awarard via th TK homepage(M&S) ?