Today around 9 am i got the famous seat change email.
around midday I got an email with the new itinerary called

BA confirmation of flight changes

Changes to your itinerary

Following our recent contact regarding your affected flights, please see details below of the changes that have been agreed. If you require any further information regarding your itinerary, please refer to ba.com or your travel agent.



i got rerouted cause of a cancellation. I never had „a recent contact regarding my affected flights“

i called the exec line to be sure I got rights to change or cancel the ticket (and that it is noted I didn’t accept the changes) and they told me the ticket got reissued manually „in house“

i never got the changes email with the blue and red squares

is that standard procedure? Is that new? What happened? Should I be worried? Am I on some kind of naughty list? Do I have the right to cancel? ( if yes, how long? Hotline told me I have to decide soon?), do I have a right to change the date according to customer Covid guideline?