Originally Posted by Weatherboy
While it sounds like Hyatt's should give credit for "Hyatt" spa services, they aren't alone in not giving credit for apparently-hotel-owned/operated venues on-site. If you visit other folders like the Hilton one, you'll see Hilton not giving credit for some on-site restaraunts. I believe there was a thread there recently of someone eating a lot at one of their Hawaii properties on an award stay ...only to earn 0 points for their visit because the food establishments there aren't considered chain-owned.
I guess these chains just need to be much more clear and disclose if on-site vendors such as spas and food places are their own or not.
Weatherboy, I appreciate your input and you are partly correct. Hilton does not give credit for some restaurants, but those restos are clearly not "owned" by Hilton or the hotel, i.e., they are such restos as Morotn's Steak House, Ruth Chris, and the like.
As for the Hawaii situation, that person was not on an award stay as I recall, but on a PLN stay. It gets worse, however, because the rules he was operating under and then in effect allowed incidental point credit for such charges, but Hilton later changed those rules and back date their operative date to the beginning of the year -- he was screwed by Hilton, plain and simple. I do not believe it was the case of his being on an award stay and then having eaten at restos that did not provide HHonors points.
However, the main thrust of your argument that it needs to be made much clearer still obtains. Thanks for your input.
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Weatherboy --
After doing an extensive search, you appear to be correct.
See:
http://www.flyertalk.com/forum/showt...ferrerid=17411
However, I was referring to the following thread whereby the poster had noted that he had booked a rate via a third party site (not PLN as it turns out) and yet, the points that theretofore had appeared in the HHonors account were later removed by Hilton!
See:
http://www.flyertalk.com/forum/showt...ferrerid=17411
If Hyatt GP wishes to emulate HHonors and its service ethic, well then, that is the time for me to bail on the GP rewards program.