Originally Posted by
Eujeanie
I hate having to rehash our experience, but we got off a cruise ship, taxied to the hotel, arrived maybe 9? 10? Was told as Diamonds we had been upgraded from our basic lowest points room to an OV suite. But we would have to wait since it was not ready. We said we're really tired, just want to offload and go to the beach, we'll take whatever...she then says...and now, you have to realize, we are 70 years old and decidedly not cool or hip, so any broom closet would have been fine...but she says "well, I do have a garden view suite available now, but there is no view" - we said Sold! We really didn't care about a view after getting off the ship, and we LOVED this suite...a full 1 BR suite, huge living room, dining room, kitchen, huge bathroom with bidet, wrap around patio on 2 sides, no view but lots of greenery and a privacy wall...we LOVED it.
Maybe we reminded her of her parents/grandparents, lol I have no idea. But we never ask for upgrades, if we do and are turned down we're fine with it, but this was totally unsolicited. And a wonderful end to our vacation. Little did we know it would be one of the last trips we took for a year (stayed in January, 2020, just before Covid.
Oh, we were also treated handsomely at the beach. I recently had had skin cancer surgery so told the guys that I NEEDED shade (and why) and they set us up with two clamshells, AND two umbrellas in front of them.
I have zero complaints about our stay there.
I've found they are pretty good about giving upgrades if they are avialable. Usually when I stay there it is during peak travel time when they are sold out and I'm usually on a points stay which doesn't help but have been upgraded to a nice suite a couple times. I liked when they used to send up the bottle of wine and fruit tray but didn't do that the last couple visits there.
For breakfast I thought it was one of the better Hilton breakfasts for a US Hilton myself. Nothing super fancy but at least they had Omlette station and other hot foods unlike a lot of Hiltons where you get a cold breakfast.