Originally Posted by RedSun

This is something a lot people consistently failed to recognize.

PHNY operates in NYC. The labor cost is one of the highest. Not sure if they are related to hotel union. But the employees treat PHNY just like any of the hotels in NYC. The "flagship" does not mean anything to the employees. I do not think they make much more than working at another Hyatt next block. This is NYC, the capital of capitalism.

This is why a lot folks comment on PHNY nice with hardware, short on software. It is true. They run about the same software at Hyatt Place.

Also, you can't compare PHNY vs Hyatt in Bali or in another Asian country. The labor cost and the attitude are entirely different. Hyatt does not have much control over all this.

PHNY is a relatively small property. With folks paying with points or papers, the hotel can't afford to hire a lot of staff with the high wages and other costs in NYC. The service was not "flagship" before and it won't be much better with the labor situation after the pandemic.