(I'll note that [MENTION=12159]tcook052[/MENTION] and I discussed the first couple posts of this thread in detail before I put them up, but from here on out, I'm speaking for myself unless otherwise noted)
Originally Posted by
Bohemian1
As Adam has noted, my hobby horse would be a complete update and overhaul of the
Air Canada & Aeroplan 101; The Flyertalk Air Canada Forum FAQ. It's way out of date and details of the new program are well enough known that we could start populating the updated info. When I was a FOTSG, I would go there to find out the highlights and then hit one of the more detailed threads linked to get the details.
[MENTION=681614]Bohemian1[/MENTION], thanks for some quick and constructive feedback! If you're willing to have a go at updating the FAQ, I'd say give'r. Perhaps start in an offline form and then we can figure out whether we want to post it to a locked sticky again or what.
The good news is that a lot of those detailed threads already exist.
Some need minimal clean up (2020 Air Canada Aeroplan Program and 2021 AC Status Privileges come to mind). And some probably need no clean up (Million Miles Recognition from AC for example).
Is there really any clean-up required to the 2021 privileges thread? I thought that one was a pretty clean discussion. Or are you just thinking a wiki is needed?
But some threads need significant updates and pruning which could warrant locking the old content and migrating the rest of the posts to a new thread (FAQ: How to Upgrade on Air Canada and Air Canada introduces zoned boarding to name but two). I have no idea how easy any of that is on our forum system though.
Perhaps I'll share some context on the technical aspects moving, merging, and so on.
- Merging threads is super easy for the most part. A few clicks and a bit of typing.
- Moving individual posts from one thread to another is fairly easy. But there's no way to batch or mass select posts. Every additional post requires scrolling a bit more and ticking a box to select it, so the workload grows in fairly linear fashion with the number of posts being moved.
The logistical challenge with merging threads is that many people don't use quotes in their replies. If you merge threads that have been active during the same period, it can therefore get very confusing to follow who is replying to whom and what they're talking about. If we decided that we didn't need a "How to Upgrade on Air Canada" and "E-Upgrades for a Newbie", we likely wouldn't actually merge those two threads given the potential for confusion. We would simply close one with a note to see the other thread that's remaining open.
The only way to hive posts off in to a new thread is to select each post to be moved and then move them to a new thread. (Or to duplicate original thread and delete all the ones you don't want in the old one, which is essentially the same thing).
So if we decided that the zoned boarding thread, for instance, had become unwieldy and needed to be split, the solutions that would be practical would be (a) pick a fairly recent point at which to bifurcate the thread, move those posts to a new thread, and lock the old thread or (b) start a new thread and lock the old one. If we picked 1/1/21 as the date (2021 onwards), we would be carving out two posts to form the new thread. Very manageable. But I would probably not make it 2020 onwards, because that would require us to move about 100 posts, which is pretty time consuming. So the moderator's task becomes finding a logical point to bifurcate that's not onerous from a workload perspective. The new year is often a good one, but certain events can also make good triggers, e.g. a new mobile app thread was started in fall 2019 when AC launched its new app, and the old one was closed (or maybe it has just died of natural causes).
There's also a question of whether it's useful to have a detailed OP to kick off a new thread that's being split out. Take the
Everyday Status thread. Was it more helpful for me to launch that with a detailed post, or would it have been equally useful to the community if I had grabbed some random post from the 2020 Aeroplan thread on that subject and then put my info in a wiki instead? I tend to lean towards a detailed OP being valuable, but would like to hear what others think.
Or we could change the current structure and simply promote some of the above topics to sticky threads like they do on the UA forum. But the AC FAQ as it exists today has simply incorrect or irrelevant information now. Like I said, it's my hobby horse and may not be the highest priority in any triage effort.
Part of why we wanted to open this up the community is that we're just two people, and only have a certain amount of time to dedicate to FT. Updating the FAQ might or might not be one of the top priorities for us to do, but if you were to work on that, and other folks were to chip in on other items, we could accomplish a lot more (and some people might see their pet projects get more attention this way

). Obviously only the moderators have the ability to move posts, merge and lock threads, etc, but things like wikis or detailed thread kick-off posts can be done by anyone (providing we're coordinating so we're using our efforts efficiently

).