Originally Posted by ClipperDelta

Delta came out #1 in four of the seven categories, so not entirely due to seat blocking:
- Flight crew - this is the area where apparently DL was way ahead of competitors - by 11 points over the next closest
- Aircraft - believe this is the category where seat blocking came into play.
- Inflight service
- Baggage claim

Powered by its people, Delta earns J.D. Power No. 1 airline ranking | Delta News Hub

Because of this, DL is apparently offering two positive space passes per employee.