Originally Posted by
jameswes
My experience is that DM'ing the twitter team gets a response for most things in 5-30 minutes. Anytime, anywhere, 24 hours a day.
Turnaround time from my concierge is normally 6-12 hours. And sometimes it just goes to their backup because they're out of the office.
IMO your own WOH concierge should keep you informed about his/her hours, so that you can try to contact them during their work hours.