Originally Posted by Pickles

Sounds to me, from my read, that liondragonx5y had the Hyatt Concierge make a note of the special events, which were apparently in the record but PHNY management did not see (or chose to ignore). When liondragonx5y pointed this out to management, they said they would send up some specific amenities, which they failed to do. I could imagine management not seeing or ignoring the notes in the record about a special occasion, although at a hotel of this supposed caliber I would find that a service fail. So he asked for a recovery, which was another fail. I would find this double-fail a reason to complain for this purported hotel category.

Unfortunately, having stayed a fair number of times at the PHNY myself, I find these kinds of service drops par for the course. What I've learned with the PHNY is the inconsistency in service standards and operating procedures to be notable, and not present in any other hotel of this price range in NYC.