Originally Posted by
HeadInTheClouds
For the record, I have now reached the point where I am shifting away from buying DL tickets because of this. The website is utterly terrible for processing changes. Two weeks ago, I lost a $200 ticket because I got on an earlier UA flight and jumped on (by purchasing a new ticket) but couldn’t cancel the DL ticket due to the hold time on the phone (and couldn’t undo check in on the web) and it now shows “no value due to no show policy”. I just can’t deal with this further at this point.
Bingo. I found myself making all sorts of unnatural contortions to work within the extremely limited capabilities of the Delta website - generally spending more money than I would if they would just answer the phone. A week ago I decided enough is enough and shifted all family travel through Thanksgiving over to WN and AS. Will call Delta to cancel about a dozen bookings eventually and push the funds to 2022.
None of this matters to Delta but I’m finally resuming business travel this month (domestic only) and I’m thinking that goes to WN as well. Delta should care about that a little more.