Originally Posted by Beetles

Perhaps recording ones call when interacting with a reservations agent is something people should consider moving forward. Aside from obvious examples of abuse, it has been pointed out that a simple disagreement over a policy, or even conveying frustration may get a remark in an account that’s grossly fabricated. It got back to me once that an agent documented my record as “extremely rude”. Fortunately I used the messaging service and had screenshot the conversation because the agent refused to end the engagement after I repeatedly tried to end the chat and be done with said agent. Later on that day I called about the booking and the phone agent told me the previous agent documented the PNR. I wasn’t ever rude, but I was firm. I followed up and was quickly offered an apology after I submitted the screenshots.

So, start recording calls and taking screen shots of messaging conversations.